AI/ML

n8n Workflow Guide: Customer Feedback Automation

Overview

n8n detects resolved tickets in Zendesk, sends a Google Forms survey link via Gmail and logs responses.

Prerequisites

n8n installed.
Zendesk account with API access.
Google Forms with webhook support.
Gmail account with API key.

Workflow Setup

1. Prepare n8n Environment

Navigate to http://localhost:5678 (or your n8n URL) and log in with your credentials. In the sidebar, click “Workflows,” then select “+ New” and name it (e.g., “Feedback Collection”). Click “+” on the canvas to open the node selector.

2. Trigger Node: Zendesk

Node: Zendesk
Settings:
Credentials: Zendesk API token
Resource: Ticket
Operation: Get Many
Query: status:solved updated<1hour

Output: Recently resolved tickets (e.g., {{ $json.tickets[0].id }}).

3. Send Survey Node: Gmail

Node: Gmail

Settings:

To: {{ $node["Zendesk"].json.tickets[0].requester.email }}
Subject: How Did We Do?
Body: Please share your feedback on ticket #{{ $node["Zendesk"].json.tickets[0].id }}: <Google Form link>

Output: Survey email sent.

4. Collect Response Node: Webhook

Node: Webhook

Settings:

Path: feedback-response
Google Forms Webhook: https://<n8n-host>/webhook/feedback-response

Output: Feedback data (e.g., {{ $json.body.form_response.answers[0].text }}).

5. Log Feedback Node: Google Sheets

Node: Google Sheets

Settings:

Operation: Append
Spreadsheet ID: Feedback sheet
Range: A:B
Values: {{ [$node["Webhook"].json.body.form_response.answers[0].text, $node["Webhook"].json.body.form_response.submitted_at] }}

Output: Feedback logged.